Moving agreement

Version 2026-08-v1 · Effective August 12, 2026

This is the agreement you accept when you book a move online. Your booking confirmation records the version above, and that version always resolves to this page.

1. Who you are contracting with

Your move is performed by the moving company whose site you booked on — an independent business with its own name, license, and insurance. That company is your counterparty for the move and for any claim arising from it.

Jeneum provides the booking, dispatch, and payment software the company runs on. Jeneum is not a moving company, does not perform moves, and is not a party to this agreement.

2. Your price

Companies on Jeneum quote in one of two ways, shown on your price screen.

Hourly

• The company's hourly rate is charged per mover, for the crew size you selected.
• A two-hour minimum applies, after which time is billed in15-minute increments, rounded up to the increment your crew has started.
• An hourly quote is shown as a range. It is an estimate, not a fixed price — the final amount depends on how long the move takes.

Flat price

• One price, quoted up front. It does not change on the day of the move unless you change the job — see section 5.

Charges that appear in both

• Drive time. A drive-time charge based on the travel between the company's yard, your pickup, and your destination. Where it is $0.00, your quote says so rather than showing a zero line.
• Stairs and access. Some companies charge a stairs or access fee and some do not. If yours does, the amount is on your quote before you book. If no such line appears, none is charged.

Your quote screen itemizes everything above. Nothing that is not on it is charged, except as described in section 5.

3. How long a quote lasts

A quote is held for 7 days from the moment it is generated. After that it expires and you will need a new one; prices and availability may have changed.

4. Your date and arrival window

• You choose a date up to 60 days ahead and atwo-hour arrival window — 8–10am, 10am–12pm, 12–2pm, or 2–4pm in the company's local time.
• The window is when the crew is expected to arrive, not how long your move will take.
• Each company limits how many moves it takes per window. A window shown as full cannot be booked, and a window can fill while you are still deciding.

5. What can change the price on moving day

A quote is built from what you told us. The final amount can differ if the job differs — most commonly:

• stops, items, or volume beyond what you described;
• stairs, elevator, or access conditions that were not disclosed when you booked;
• for hourly quotes, a move that takes more or less time than the estimated range.

The crew will tell you before doing work that changes your price. If you do not agree to the change, you may stop the job and pay for the work already performed.

6. Deposits

Some companies collect a deposit at booking; some do not. If yours does, the amount is shown before you pay, and:

• it is between $100 and $1,000, and for larger crews (four or more movers) it may be sized at 25% of your quoted total, up to that same $1,000 ceiling;
• it is charged by card on a secure checkout page — your card details go to our payment processor, never to the moving company or to Jeneum;
• it is credited in full against your final bill. It is not an extra charge; the amount collected at the end of your move is your total minus the deposit you already paid;
• your date and window are held for 30 minutes while you complete the deposit. If the payment is not completed in that time, the hold is released and the window may be taken.

Your booking is confirmed when the deposit is paid. If no deposit is required, it is confirmed when you sign.

7. Paying for the move

• The balance is due when the move is complete.
• Your crew will show you a QR code or link that opens a secure checkout page on your own phone or computer. Movers never handle your card and never enter payment details for you.
• The payment link is short-lived — valid for roughly an hour. If it expires, the crew can issue a new one.
• The moving company is the merchant of record for the payment. Its name is what appears on your card statement.

8. Loss and damage

Unless you have arranged and paid for additional coveragein writing with the moving company before your move, your goods are carried at the released value of60 cents per pound per article. This is a valuation limit, not insurance: a damaged 10-pound item is settled at $6.00 regardless of what it cost or what it is worth to you.

Claims for loss or damage are made to the moving company, against its coverage. Jeneum does not adjudicate, settle, or insure them.

9. Cancelling or rescheduling

Cancellation and rescheduling terms — including whether a deposit is refundable and any notice required — are set by the moving company, not by Jeneum. Contact the company directly and as early as you can; its phone number is on the site you booked from.

Where a refund is due, it is issued by the moving company through the original payment method.

10. Your signature and your copy

Booking captures your typed name and the signature you draw, together with the date and this version number. The moving company keeps that record for the life of its account so the signed agreement can be produced if there is ever a dispute. To request a copy, contact the moving company.

11. Text messages

The moving company may text you about your booking — confirmations, arrival updates, and the like. Message and data rates may apply. ReplySTOP to any message to stop messages from that company's number.

12. About this version

This is agreement version 2026-08-v1. When the terms change, a new version is published at its own address and new bookings are signed against it — this page stays exactly as it is, because bookings were signed against these words. Every published version is listed on thelegal documents index.

Questions about Jeneum:hello@jeneum.com. Questions about your move: the moving company you booked with.