Mover terms
These terms apply to movers — anyone using the Jeneum mover app to find and work moving jobs. They sit alongside thegeneral Terms of Service and thePrivacy Policy.
Who you work for
Each job you take is offered by an independent moving company. That company sets the pay, the schedule, and how the work is done. Jeneum is the software that connects you to it.
Jeneum's position is that you are not an employee of Jeneum. Whether you are an employee or an independent contractor of the moving company whose job you accept is determined by the law where you work and by your relationship with that company — not by this document.
Getting approved to work
You must be 18 or older. Because of the physical nature of the work, you must be at least 18 years old to take jobs through Jeneum. By accepting these terms you confirm that you are 18 or older.
Before you can be put on a job, your W-9 must be on file — it is collected during payout setup with Stripe, our payments provider.
This requirement is enforced by the platform on every route onto a job, including when a company's manager tries to assign you directly. No operator can waive it for you.
Background checks are not currently required. Jeneum plans to introduce mover background screening in a later phase. If it does: Jeneum will pay for your check (nothing advanced to you, nothing deducted from your pay), these terms will be updated and published at a new version first, and movers already working will get a grace window to complete their check before it becomes required to keep taking jobs.
Job offers
- You see offers from companies whose job origin is within your travel radius. Before you claim a job, you see the company, the city, the schedule, the crew size, and the pay and tip on offer — not the customer's street address. The full address is revealed once the job is yours.
- Claiming is first-come, first-served. A job can fill while you are looking at it.
- The pay is the company's, and your only lever is yes or no.You accept the rate offered or you decline. Declining costs you nothing.
- Declining a job removes it from your feed. A company can invite you back to a job you declined.
- A company's manager may remove you from a job or swap in a different mover. If that happens, the job leaves your list.
- Once you accept, you are expected to show up. Repeatedly accepting and not appearing is grounds for suspension.
On the job
You mark the job started and completed in the app. Those marks are what the company and the customer see, so keep them honest.
Collecting payment
When a job is complete, the app produces a QR code and link for the customer to pay. Three rules, and they are not negotiable:
- The customer pays on the customer's own device. You show the code; they scan it. You never open the payment page on your phone and never enter their card details.
- Never take cash or an off-platform payment for a job booked through Jeneum.
- The payment link is short-lived — roughly an hour. If it expires before the customer pays, generate a new one.
The money goes to the moving company, which is the merchant of record. You are not handling the customer's funds.
Getting paid
Pay for a job is set by the moving company that hires you and shown in the offer before you accept it. Jeneum pays you through Stripe, our payments provider, after the job is complete. You set up your payout account with Stripe during onboarding.
Suspension
Jeneum may suspend a mover account — for a safety or conduct problem, or a breach of these terms. A suspension takes effect immediately: the app locks to a single screen and the only action available is signing out. It is not a temporary inconvenience you can work around by staying signed in.
If you believe a suspension is a mistake, emailhello@jeneum.com.
What we keep about you
Your name, phone number, the home area and travel radius you set, your account status, your rating, and your job history. Your profile isglobal, not owned by any one company: it follows you across every company you work for on the platform, which is what lets you onboard once. We also keep a record of each version of these terms you accepted, the name you typed to accept it, and when. Full detail is in thePrivacy Policy.
Changes to these terms
We may update these terms; the current version always lives at this address and is listed on the legal documents index. Material changes are announced to account holders.
Questions: hello@jeneum.com