Operator terms
These terms apply to operators — the owner of a moving company that runs on Jeneum. They sit alongside thegeneral Terms of Service and thePrivacy Policy; where they conflict on an operator-specific point, these terms govern.
Your company is your company
You own and operate an independent moving business. Jeneum is software: a storefront, a quoting and booking engine, a dispatch board, messaging, and payment plumbing. Jeneum does not perform moves, employ your movers, set your prices, or become a party to the contract between you and your customers.
You are responsible for:
- your company's legal formation, licensing, and any USDOT or state authority your operation requires;
- your own tax obligations, including the tax details you give us;
- the accuracy of the prices, service area, and claims on your storefront;
- the moves themselves, and any damage or loss claim arising from one.
Insurance
Carrying business insurance is optional on Jeneum and is not required to dispatch work. If you record current coverage, your storefront displays an insured badge while that coverage is current; when it lapses, the badge disappears and nothing else changes — your dispatching, bookings, and payouts are unaffected.
The badge is a claim about your company. Individual movers are never described as insured, by you or by us — coverage belongs to the company, and marketing that says otherwise is a breach of these terms.
Fees
Platform fees are additive, not either/or:
- $299 setup, charged once. Jeneum may waive it as a promotion; a waiver is recorded and does not change the rest of the pricing.
- $149 per month for the platform.
- 8% of gross booking volume processed through the platform.
The 8% is taken on every customer charge, deposits included, because a deposit is credited against the same final bill — so the fee tracks your gross revenue exactly once, never twice.
How money reaches you
Your customers' payments are collected on the platform's payment infrastructure with your company as the merchant of record, and your share is then transferred to your connected payout account. Your share of a payment is the gross amount, less the 8% platform fee, less any amount reserved for mover pay on that job, less any outstanding fee balance you owe (see below).
Transfers require a payout account that has completed its provider onboarding. If your account is suspended between the time a customer pays and the time the transfer runs, the transfer is held — the money is not lost; it moves once the suspension is resolved.
Waiving a customer's payment
You may forgive a completed job's payment — for a service failure, a goodwill gesture, or a duplicate booking. Understand precisely what that does:
- It forgives the customer, and only the customer. They owe nothing further.
- You still owe the 8% on the waived value. That amount is recorded as a balance and collected by deducting it from your later transfers. A smaller-than-expected payout after a waive is the fee being collected — it is not a penalty.
- Mover pay for that job still stands.
- A waive is a permanent ledger record. It cannot be reversed, only accompanied by a note.
Waives are monitored. Reaching three or more waives on your account triggers a mandatory Jeneum review of the account before further activity is treated as routine. This is a required financial control, not a judgment about your business.
Movers
- You set the pay. Movers see the rate and tip you offer and either accept or decline. Jeneum does not set, negotiate, or guarantee mover pay.
- Job offers are first-come, first-served among eligible movers. You may override the queue by assigning or swapping a specific mover.
- You cannot override compliance. No mover can be put on one of your jobs without a W-9 on file, and a suspended mover account cannot be dispatched. This is enforced by the platform on every path — self-claim, manager assignment, and swap alike. Movers are not currently background-checked; if screening is introduced later, these terms will be updated first.
- Movers work across companies on the platform. Nothing here makes a mover your exclusive worker.
Text messaging
Your company gets its own phone number for customer messaging. New accounts start at 100 messages per day, with a hard ceiling of5,000 messages per month; the daily cap lifts once the account establishes a clean sending record. You may only message people who have given you consent, and a recipient who replies STOP to unsubscribe on your number is suppressed for your company immediately and permanently until they reply START to opt back in. Attempting to route around a suppression is grounds for suspension.
Suspension and closing your account
Jeneum may suspend an account for a breach of these terms, a legal or payment-network requirement, or an unresolved compliance problem. While suspended, your storefront stops serving customers and new payment links cannot be created; payments already in flight are still recorded, and transfers are held rather than cancelled.
Closing your organization suspends and retains your account — it does not erase it. Your jobs, payment records, and signed customer agreements are kept because they are financial and legal records, and because your customers may need them. Deletion of personal information is handled as described in the Privacy Policy, subject to records we are required to keep.
Changes to these terms
We may update these terms; the current version always lives at this address and is listed on the legal documents index. Material changes are announced to account holders. Continued use after a change takes effect is acceptance of it.
Questions: hello@jeneum.com